• Refund policy

Refund policy

At URBAN BRAND, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns for eligible products within 7 days of delivery under the following conditions:

  • Product is unused, undamaged, and in original packaging
  • All accessories, manuals, warranty cards, and invoices are included
  • Product is not physically damaged due to customer misuse
  • Return request is raised within the eligible return period

Non-Returnable Products

The following items are not eligible for return:

  • Opened or used earphones/headphones due to hygiene reasons
  • Software, digital products, or gift cards
  • Products damaged due to improper use
  • Items marked as “Non-Returnable” on the product page

Refund Policy

Once the returned product is received and inspected, the refund will be processed.

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days
  • COD Orders: Refund will be processed via bank transfer or UPI after confirmation
  • Shipping charges (if any) are non-refundable unless the product received was damaged or incorrect

Replacement Policy

We offer replacement in case of:

  • Wrong product delivered
  • Manufacturing defect
  • Damaged item received

Customers must report the issue within 48 hours of delivery with proper unboxing video/photos.

Cancellation Policy

  • Orders can be cancelled before dispatch
  • Once shipped, orders cannot be cancelled
  • Refund for cancelled prepaid orders will be processed within 3–5 business days

Return Process

To initiate a return or replacement:

Email: urbanbrandoffical@gmail.com
Phone: +91 7715995311

Please share:

  • Order ID
  • Product images/videos
  • Reason for return/replacement

Our support team will assist you with the next steps.