Shipping policy
Thank you for shopping with URBAN BRAND. We are committed to delivering your orders safely and on time.
Order Processing
- Orders are usually processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may vary during sales, festivals, or high-demand periods.
Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–8 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary depending on courier availability and location.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping may be available on selected products or promotional offers.
Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier partner details
- Shipment tracking link via SMS, email, or WhatsApp
Delivery Attempts
- Courier partners may attempt delivery multiple times.
- If delivery fails due to incorrect address or unavailability of the customer, re-shipping charges may apply.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A missing item
- A wrong product
Please contact us within 48 hours of delivery with:
- Order ID
- Product photos/videos
- Unboxing video (recommended)
Delays
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Festivals or public holidays
- Natural calamities or unforeseen circumstances
URBAN BRAND is not liable for delays caused by third-party logistics providers.
International Shipping
Currently, we may only ship within India unless otherwise specified.
Contact Us
For shipping-related queries:
Email: urbanbrandoffical@gmail.com
Phone: +91 7715995311